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Departments

Utility Billing

contact name
Brandi Weaver, Customer Service Manager
address
120 South Florida Avenue DeLand, FL 32720
hours

Monday - Friday

7:30AM - 5:30PM

additional contact info

Water Emergency Phone: 386-626-7203

Wastewater Emergency Phone: 386-626-7251

additional Links
Staff members

Mission Statement

The mission of Utility Billing is to ensure accuracy and efficiency in the billing and collection of utility charges. We strive to provide the best customer service that will exceed all expectations by listening to our customers and responding to their needs in a timely, professional, courteous, and respectful manner. 

Utility Billing operates under the direction of the Finance Department and the primary function is to provide the citizens with prompt and courteous customer service while maintaining an accurate and efficient billing and collection system. Utility Billing  provides monthly billing and collection of water, sewer, storm water, and garbage collection services. 

Duties & Responsibilities

  • Assists with planning, organizing, coordinating, directing, and controlling the activities of the section to coincide with department schedules and customers' requests.
  • Acts as liaison between Customer Service and Meter reading sections.
  • Identifies problem areas and takes action to resolve.
  • Assists in directing and may participate in testing or reading meters.  
  • Performs turn on/offs as necessary.
  • Assists in training new employees.
  • Monitors vehicle operations and maintenance.
  • Monitors weekly billing readings.
  • Responsible for delivery of bills to post office or regional processing center as needed.
  • Obtains and completes service orders for daily work.

For new utility customers or transferring service please see required documents below:

(The forms can be located towards the bottom of the Utility Billing page)

 For an owner account please fill out the following:

  • New Account Application (Please attach one of the following: the signed deed, HUD/Settlement statement, Certificate of Title)
  • Social Security Verification Form
  • Owner’s Acknowledgement of Outstanding Balance Form
  • Automatic Bank Payment Authorization, attach a voided check (Optional)
  • Automatic Bank Payment Terms and Conditions (Optional)
  • E-Billing Request (Optional)

 

For a new tenant account please fill out the following:

  • New Account Application (Please attach the following: the signed lease)
  • Social Security Verification Form
  • Automatic Bank Payment Authorization, attach a voided check (Optional)
  • Automatic Bank Payment Terms and Conditions (Optional)
  • E-Billing Request (Optional)

Duties & Responsibilities:  

Public Works consists of 50+ employees operating six divisions: Administration, Streets, Forestry/Trees, Urban Beautification, Fleet Maintenance, and the Stormwater Enterprise Fund.  The Street division is responsible for the maintenance of all City owned roadways and sidewalks, to ensure safe access to motorist and pedestrians.  The Forestry/Tree division handles all trimming, removal and replanting of City owned trees.  The Urban Beautification division is responsible for all landscape maintenance for select City parks, City facilities, and the downtown streetscape.  The Fleet division is responsible for the maintenance of all City owned vehicles and equipment. The Storm Water division, which is separately accounted for in an enterprise fund, is responsible for the maintenance of City retention areas, the City owned storm water drainage system, and street sweeping throughout the city.

Please check out our Public Works Newsletters

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